Policies
Clear, fair, and safe.
These policies keep things clear for your pets, your home, and me. Booking a service means you agree to them.
Free Meet & Greet
- Every new client needs a free meet & greet before their first booking.
- It lets me meet your pet, learn their routine, see your home, and answer your questions.
Booking
- Please book as far ahead as you can. Holiday dates fill quickly and are booked first come, first served.
- A booking is confirmed once I reply in writing, by text or email.
Payment
- Full payment is due at the end of your service. No deposit is required to book.
- I accept cash and Zelle.
Cancellations
- Plans change, and that’s okay. You can cancel any booking, with no cancellation fee.
- Please let me know as soon as you can, so I can open the time up for another pet.
- If I ever need to cancel, I’ll let you know right away and do everything I can to help you find backup care.
Pet Health & Vaccinations
- Dogs and cats must be up to date on their vaccinations.
- Please tell me about any medical conditions, allergies, behavior concerns, or history of biting or aggression before booking.
- For the safety of other animals, I can’t care for pets showing signs of contagious illness.
Emergencies & Vet Care
- At the meet & greet, you’ll give me your vet’s contact information and an emergency contact.
- If your pet needs urgent care, I’ll contact you right away. If I can’t reach you, I’m authorized to take your pet to your vet or the nearest emergency vet.
- You’re responsible for all veterinary costs.
Keys & Home Access
- Keys, lockbox codes, garage codes, and alarm codes are kept private and secure.
- Keys are returned at the end of service as agreed.
- Please leave enough food, litter, and supplies for the whole booking. If I need to buy supplies, the cost will be added to your bill.
Weather & Hurricanes
- Your pet’s safety comes first. If there’s a hurricane watch, tropical storm, or evacuation order, we’ll make a plan together ahead of time.
- If conditions make travel unsafe, I may change visit times or contact your emergency contact.
- Please share your pet’s evacuation plan and where their carrier is kept.
Photos & Updates
- I’ll send photo or text updates after every visit.
- Every so often I may share photos of your pet on my business social media. If you’d rather I didn’t, just let me know.
Changes to Your Booking
- If your travel plans change, please let me know as soon as you can.
- Extensions depend on my availability and are charged at the regular rate.
Now booking holiday & winter dates
Let’s meet before you go.
Every new client starts with a free meet & greet, so I can get to know your pet, their routine, and your home.
Book a Free Meet & Greet